(Principles · 2026)
Five numbers we don't publish.
These are the principles we sign for and deliver each season. The exact figures we hand over in the final notebook, person to person. No public audit.
01
An initial conversation
Every enquiry starts with a phone call. The median length sits well under an hour. No form replaces it.
02
A high rejection rate
We turn down most of the enquiries we receive. If a request doesn't fit the calendar, the available host or the signed standard, it is not signed.
03
Zero cross-commissions
No hotel, restaurant or host pays us for sending them a client. Unalterable policy, anchored in contract with every supplier.
04
Zero formal complaints
When something fails, it's resolved before the client gets home. Partial refund in the final notebook when warranted, without being asked.
05
The second trip arrives by itself
Of every ten signed clients, seven reopen the conversation within two winters. We don't publish the exact percentage because it shifts each season — we show it to the signed client, after dinner.
If you want the detailed figures of your specific year, write to hola@signedjourney.com and we'll send them under NDA.